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FAQ's

What happens if we have overdue fees?

Participants who owe Treetop Arts funds must settle their accounts before the conclusion of the term; otherwise, Treetop Arts will decline them future bookings until their accounts are current. To avoid missing out on registrations for our classes, please make sure your fees and communications are up to date.

What do we wear to class?

At Treetop Arts it's best to wear something that is easy to move in. If you are attending an aerial class, it is best to wear tights to protect the back of the knees and a fitted singlet. For parkour, please wear sturdy shoes.

What do we do when we arrive?

When you arrive at the facility, walk up the stairs and into the building, you will see our Treetop Arts area to the left, behind the gym front desk. We have cubes set up for our students to store their belongings, then you sit along puzzle floor and wait for your trainer to come and get you!

Can parents stay and watch?

Treetop Arts have a Parents Viewing Area for anyone that would like to sit and watch their children participate in class. To ensure a safe atmosphere for our children and yourself, we ask that you be considerate of other classes and refrain from standing on any blue acro-floor space.

What do we bring to class?

Please remember to bring a bottle of water to class and to wear shoes that are easy to slip on and off. You should wear joggers to parkour sessions, and the rest of our classes are done barefoot unless otherwise specified

How do I pick up my child after class?

When class is over, the teacher will accompany students outside to the front of the building. Students will be dismissed if the teacher sees the student's parent. If at all possible, we do not want students to walk out to the carpark on their own.

What happens if we miss a class?

If you are unable to attend class due to illness or unforeseen circumstances, please email info@treetoparts.com to arrange a make-up lesson at a later date during the term. When you attend a make-up class, you are attending a class on our schedule that you would not normally attend. For example, if you miss a parkour 1 class, you may need to schedule parkour 1 on a different day for the next week in addition to your regular class. Alternatively, you may join in a similar class, such as tumbling 1.

How do I book classes?

 

REFUND + CREDIT POLICY @ TREETOP ARTS

TERM CLASSES

MAKE UP CLASSES
Missed classes during the term can be made up in any of the weeks that you are enrolled for, please email info@treetoparts.com to book your make up

WHAT IF I MISS A CLASS IN WEEK 10?
If you miss a class in week 10 (and it's due to something that you cannot attend another lesson ahead of time) we will schedule a make-up lesson in week 2 for the following term.

REFUND POLICY ON TERM CLASSES
Any unprecedented incident or major injury that prevents students from being able to fulfill the rest of the terms paid classes, Treetop Arts will credit 50% of the remaining term fee, which will be valid for 3 months.

HOLIDAY WORKSHOPS

CANCELLATION ON THE DAY

We are unable to give a credit or refund, our trainers are booked in advance. We suggest that you pass your spot on to a friend.

CANCELLATION OF 24HRS NOTICE
We can offer a 50% credit of the holiday workshop fee to be used for another workshop or class (valid up to 3 months)

CANCELLATION OF 48HRS+ NOTICE
We can offer a full credit for another term of class (valid up to 3 months)
 

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